Frequently Asked Questions
Q: Are you trading company or manufacturer ?
Yes, We are factory, all machine is made by ourself and we can provide customize service according to your requirement.
Q: Can you guarantee your quality?
Of course. We are the manufacture factory. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.
Q: What should I do if we are not able to operate the machine when we receive it?
Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer's site to solve any problems.
Q: How could I get the spares on machines?
We will send extra sets of easy broken spares and accessories etc. Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty.
Q: Is there any installation direction after we received the machine?
Yes, we have a professional technical team and warm after service. We will solve any problem you meet during the installation and packing production in time.
Q: Is there any ensurance to guarantee my order?
We are an onsite check factory, and the quality, delivery time, your payment are all ensured by trade assurance. The machine will have two years warranty. During the warranty year if any of the parts broken not by man-made, we will replace the new one to you free of charge. The warranty will begin after the machine is sent out and we receive the B/L.
Econe Machinery
