FAQ
Are you a manufacturer or a trading company?
We are a professional packaging machine manufacturer. We provide high-quality equipment, comprehensive OEM services, and excellent after-sales support.
Is it possible to see how the machine works?
Yes, we invite customers to watch our machine operation videos on our official channel. After an order is placed, we also provide detailed installation videos for your guidance.
How can I ensure the quality control of your machines?
We offer two ways for quality verification: you are welcome to visit our facility to inspect and test the equipment in person, or you may appoint a third party to conduct the inspection on your behalf.
How can I pay for my order?
We currently accept payment via T/T (Telegraphic Transfer) and L/C (Letter of Credit).
What is the typical lead time for an order?
The lead time depends on the specific machine model and configuration. Generally, standard equipment takes 30-45 days after payment confirmation.
Do you provide a warranty for the machines?
Yes, we provide a standard one-year warranty on all our machines, covering parts and manufacturing defects under normal usage conditions.
Econe Machinery
