Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturing factory.
Can you guarantee the quality?
Yes, we prioritize reputation and consistently deliver high-quality production standards.
What if I have trouble operating the machine?
We provide operation manuals and video demonstrations. Our professional after-sale team is available to solve any technical issues.
How can I obtain spare parts?
We include extra easy-broken spares with your order. Non-artificial damaged parts are replaced for free during the 1-year warranty period.
What is the warranty period?
Our standard warranty is 12 months, with some customized products extending to 24 months.
Do I need to pay for extra costs like taxes or duties?
Yes, customs duties and taxes are the buyer's responsibility. Shipping costs do not include these fees.
Econe Machinery
