Frequently Asked Questions
How to find a machine suitable for my product?
Please tell us your requirements, such as product size specification, weight, and your desired production output, and we will recommend the most suitable model.
How can we ensure machine quality after placing the order?
Before delivery, we will send you detailed pictures and videos for confirmation. You are also welcome to arrange for quality checking by yourself or a third-party inspection organization.
What is your after-sales service?
We offer high-quality machines with a 1-year warranty and provide lifelong technical support. Machines are fully adjusted before dispatch and include manual instructions and training videos for easy installation.
Is the transaction safe?
We have over 10 years of experience in the industry. For your peace of mind, we can process orders through trade assurance platforms, which effectively guarantee your interests and security.
What is the typical lead time for an order?
For standard machines, the lead time is generally 7 to 15 working days upon receipt of payment, depending on the current stock and specific customization requirements.
What are the available payment terms?
We typically accept T/T (Bank Transfer) and secure online payment methods provided by trade platforms. Please discuss your preferred payment method with us when ordering.