Our Service Process
Pre-sales Services:
- Collecting customer product information and requirements.
- Providing solutions and offers within 12 hours after information collection.
- Sharing successful service cases and videos to help customers understand our machines.
Kindly reminder: Please provide the following information when sending an inquiry so we can quickly provide precise feedback and suitable solutions:
- Product details (Product Name, Min./Max. Dimension & Weight)
- Package details (Packaging Material, Dimension, Shape)
- Capacity and inspection accuracy requirements
- Other special requirements
In-sales Service:
- Sending machine drawings for customer approval before mass production.
- Following up on each production process to ensure on-time delivery.
- Sending machine inspection videos for approval before shipment.
- Coordinating with forwarders and keeping customers updated on ETD & ETA.
After-sales Service:
- Detailed manuals and videos for machine installation, adjustment, setting, and maintenance are available.
- Dedicated support team providing quick responses to machine inquiries.
- Engineers available for onsite technical support if required.
- Efficient spare parts replacement service with global courier support.
Frequently Asked Questions (FAQ)
Q1: What information do I need to provide for a quotation?
To get an accurate solution, please provide the product name, dimensions, weight, packaging materials, and your required capacity.
Q2: How long does it take to get a response to my inquiry?
We aim to provide a professional solution and offer within 12 hours of receiving your detailed requirements.
Q3: Do you provide installation support?
Yes, we provide comprehensive manuals and installation videos. If needed, we can arrange for our engineers to visit your site for technical support.
Q4: How do you handle spare parts replacement?
We maintain a stock of main spare parts in our warehouse. Replacements can be shipped easily via courier and typically arrive within 5-7 days.
Q5: Can I see the machine in action before delivery?
Certainly. We will send you machine inspection videos for your review and approval before we finalize the shipment.
Econe Machinery
